In the rush to the cutting edge of new technology, as software updates and new applications all promise ever improved performance, there is a danger the people required to use the technology could be left behind.
Technology without training is holding back UK businesses, according to James Smith, Training Manager at managed IT service provider Quiss Technology. He argues: “Whilst businesses are constantly bombarded with information on the latest technology available, many are failing to unlock the benefits offered as individuals are not being taught to use their new applications or updated operating systems properly.
“Many organisations assume their employees will learn how to use new operating systems on their own time which seldom happens, meaning any advantages offered by new systems and updates are being overlooked.
“The same applies to major upgrades, like a new version of Microsoft Office, when favourites like Outlook, Word and Excel make significant changes; the potential improvements and efficiency savings remain unlocked without appropriate training.
“Bespoke software unique to an organisation can also be covered in training. ‘Train the trainer’ services are also offered by the best training providers where one of their trainers sits in on sessions delivered by the provider of the software, enabling them to understand the integration. Future training can also be offered to new starters or the knowledge can be used as part of an ongoing training contract.
“Whilst traditional classroom training still has its place, the best providers will also offer on-site training. Small classes lasting around 30-45 minutes can be taught, with sessions covering the most common issues, which employees can book in advance to suit their individual requirements.
“Floor walking is also quite popular because instead of made-up scenarios, users are able discover the real problems they face in their day-to-day work, using their own data and systems.
“Training and practical experience presents opportunities for users to achieve qualifications which can aid their career progression. Rather than an individual claiming to be ‘proficient’ in a variety of disciplines, they can work towards a certificate proving their achievement of Microsoft Office Specialist or Expert status which is far more credible.
“Not only will employees feel valued but it will also show that the organisation actively supports workplace learning to ensure it has highly qualified, productive people working at their optimum efficiency. Testing centres are located across the UK, open to both individuals and organisations.
“Technology training which covers the Microsoft stable, including Windows and Office, is proving to be the most popular. The integration of third-party finance packages and project management solutions are also gaining in popularity as organisations seek ever greater efficiency and productivity.
“With the rise in cyber-crime cases being reported, training users how to mitigate any risks is becoming more prevalent. Even with major advancements in technology aimed at the securing of systems, criminals know the easiest point of attack is not the system itself, it’s the individuals using it.
“It is essential to provide cyber-security training for employees handling sensitive and confidential data, particularly if remote access is required for work systems. This should form part of an ongoing plan as cyber-criminals regularly change their approach and attack methods.
“Password security only scratches the surface; web browsing, phone hacking and sharing information on social media are all areas that must be addressed. Posting details like colleague names, positions and birthdays can be useful to criminals – even an innocent birthday message to the head of finance could be harmful.
“Technology upgrades can offer many benefits to any organisation but leaving learning to the individual is a poor option when such comprehensive support is available.”
