Control Techniques, part of the Nidec group of companies, has appointed a dedicated drives business, Quantum Controls, as a key partner to support its UK customer base.
Quantum is an accredited repairer of Control Techniques drives and under the agreement Quantum will offer a service, maintenance and repair contract for all Control Techniques drives, for past and current generation products. Quantum is able, through this accreditation, to support all families of drives including the Unidrive M Range which is a controlled repair product that can only be repaired through accredited repair centres. Customers can expect a fast response time and, with Quantum’s ability to offer repairs on-site, applications can be up and running again rapidly.
The agreement will also allow customers to replace failed drive technology from other manufacturers with the latest Control Techniques equipment, assuring trouble-free operation for years to come. It also offers a dedicated telephone support line during office hours where customers can speak directly with a fully-qualified variable speed drive engineer. Outside office hours, an ‘on call’ engineer is available to ensure 24/7/365 support.
Gareth Jones, Control Techniques and Nidec ACIM UK country leader – Nidec Motor Corporation, said: “We are excited to announce this new partnership with Quantum Controls that will provide high levels of support for our installed products throughout the UK. As a dedicated drives company with multiple UK facilities, Quantum is uniquely positioned to serve and support our customers.”
Daniel Fitzsimmons, sales director at Quantum Controls added: “This is a significant step forward for Quantum and we expect to grow our customer base notably bringing the benefits of our technical expertise and high levels of service.”
